What our Customers say...


Many, many thanks for your generous donation of masks and PPE items.  They are going to good use. We are forever grateful! 

We are a local property management company and have been using SERVPRO of Malden/Melrose for many, many years.  They never disappoint.  Professional, quick response, reliable, great work....saved me many a headache.

WOW! I can't say enough about what a great job the guys did.  When your first see all of your possessions covered in black soot you think they will never been clean again but they will.  JUST AMAZING! 

SERVPRO cleaned up pipe burst overnight and my store was able to open in the morning. SERVPRO Saved the Day!  Thank you!

We had a very good experience with this SERVPRO franchise today. The principal responded within 5 minutes to my urgent phone request for the cleanup of a small, inactive sewage spill on a Sunday morning. He carefully explained the scope of work and the estimated charge, $325. I agreed there was no emergency, and he asked if I could wait 2 hours for the work to begin. The crew arrived on time in a small van equipped with water and vacuum service. The crew chief carefully surveyed the site, documented it with photographs, and explained exactly what would be done. The men were efficient, thorough, careful, communicative, and intelligent. Within an hour they had cleaned and disinfected the area thoroughly, washing the floor, wiping down all contacted surfaces, and collecting all items that could not be salvaged. When it was done more photos were taken and I was asked for my approval; the charge, $350, was reasonable. I would use this service again and I recommend it highly to anyone else.

Eddie and his crew were professional, hard working and pleasant to have in my home.  I am very happy with the work done and will refer when I am able.

Amazing clean up of hoarder situation.  

They came and did EXACTLY what they said they were going to do.  What more can you ask for in a company?  A+++

Fantastic!  Very happy with SERVPRO!

I could tell by my initial call that I had chosen the right company and they did not disappoint.  From the office, to the manager who came out and the workers who did the job it was just a pleasure all around.  I will definitely be spreading the work about your wonderful company.

Thank you so much for all the work you have done at our child care center… you guys are miracle workers! 

Fabulous job! I could not be more pleased. Many, many thanks to SERVPRO.

Great job! I could not have gotten through this without SERVPRO!

Very happy with SERVPRO!

Great work by crew cleaning Dad's house.  The family is very grateful for the quick service!

Hardworking guys and excellent cleaning.  I couldn't be happier. Thanks SERVPRO! 

Very happy with workers and communication with managers at SERVPRO office and they took care of everything with the insurance company.  Will recommend when I can.

We are grateful for the quick response and excellent work that SERVPRO has provided to our hospital for many years now. 

Most happy with services. Terrific job.

I am very happy with mold removal service and the cost came in below the initial estimate.  Not many companies would tell you that! 

Hardworking and professional.  Great job!

This is my THIRD time using your company. Again EXCELLENT work...Eddy has been over all three times.   Hopefully I won't need a fourth time but at least I know where to call. 

Thanks for the fast response...it saved a lot of further damage to the upstairs bedrooms.  Very pleased. 

WOW! WOW! WOW!  I was just hoping for the mold to be gone. I never expected the staining to be gone and for the walls to look this good.  Impressed is an understatement!

Very happy with services...it is cleaner than before the fire.

Superb cleaning!  The men were prompt, courteous, and very attentive to my concerns over some delicate china and oriental rugs.  Very impressive work!

I called SERVPRO to cleanup after I had my home remodeled and couldn't clean up after the construction dust.  The guys came in and did an amazing job.  I could not believe it and was very pleased at how clean my home was when they were done.  Great job SERVPRO!

"SERVPRO crew was outstanding throughout.  Jon was approachable, thorough, knowledgeable and a pleasure to deal with.  Thank you."

"Keep these wonderful employees and truly value them!! I have never experienced such competent and amenable professionals before.  Thank you!"

Immediately I knew this crew knew what to do and were proficient in cleaning my home.  I was so pleased with your services that I intend to write a letter commending your work force.

 "Excellent, polite, hard working, fantastic job cleaning.  Your company made the whole process almost transparent especially during the holiday season.  Nathan and his crew were wonderful.  I cannot express my gratitude to them for all their hard work."

Beyond my idea of how things would look and smell!  Great Job!  Your guys are the best!!

"I highly recommend the two teams...please use me for any reference regarding mold"